The real gains to be made from the Internet are in business to business e-commerce solutions. Solutions that revolutionise the inter-organisational processes between companies, redefine the client and supplier relationships and provide significant cost savings in the process.

Create your own self service portal with an Internet Exchange

The business interaction model of converting data from systems into a physical form to send to clients or suppliers who in turn reconvert that physical form into their own systems data is truly outdated. Human interaction in the data conversion process inevitably leads to errors.

Differences occur between the data held by the supplier and that held by the client which create inconsistencies that result in the need for query, clarification, reconciliation and correction. This has an impact on the servicing efficiency and resultant service quality perceived by everyone involved in the business process.

By automating the interactions between companies and allowing clients access to facilities to serve themselves, clients are empowered to receive better service and quality.

Facilities to submit and reconcile data automatically, initiate an electronic payment or fee collection, and enable queries and data updates to be done online significantly reduce or eliminate elements of the administration workload present in all businesses.

The e-commerce capabilities of the Internet, electronic funds transfer, electronic forms,
email and workflow all provide the technology components necessary to bring about
re-engineering possibilities.

Re-engineering improvements can be achieved by creating a form of data
exchange on the Internet. In effect, to create an Internet Exchange that links
your systems with those of your client. Some of the benefits of implementing
an Internet Exchange include:

Efficient data collection - data is electronically obtained from client systems, cleaned, correctly formatted and delivered to your systems in a secure manner.

Proficient money handling - EFT can automate payment, contribution or fee collection, and the amounts can be reconciled to the business data pertinent to the transaction.

Corporate portal - your Internet portal presents one corporate view to clients irrespective of which back-office system they are serviced from.

Customer self-service - clients are able to send validated data and payments directly and perform their own queries and updates.

Client data warehouse - allows controlled data access and client reporting.

Reduced administration workload - Corrections at source (by the persons submitting the data), automatic collection and distribution of data and money, and provision of self-service facilities makes the solution highly cost effective.

Creating your own Internet Exchange can be accelerated with our IN.exchange technology.

• The primary purpose of IN.exchange is to ensure the safe delivery of clean data from your clients to your company in a cost-effective and scalable way. IN.exchange provides a powerful integrated interface to your company’s ‘back-office’ systems, providing the client with a Web-based view of data.
• IN.exchange can offer your clients a single interface into your legacy environment, with your corporate look and feel, irrespective of the number of ‘back-office’ systems that your client needs to get data TO or FROM.
• Provide your clients with an improved service by allowing IN.exchange to collect, warehouse and forward data from your clients systems to your own internal systems or to other external systems. Also, data can be taken from your own internal systems and stored in the IN.exchange data warehouse for external use (e.g. inquiry).